Summary/Objective

Reporting to the Plant Manager, responsible for supporting operations by performing customer service, logistics, and production support duties. 

Essential Functions

Logistics

• Receives raw materials, including internal and external products. Verifies the amounts and products received match purchase order; Receives into GLOBAL and scans necessary documents for purchasing in Fresno. 
• Prints BOL, pick tickets, and prepares other shipping documents for bulk loads and UPS/Fed-EX.
• Schedule and log LTL shipments.
• Ship confirms orders daily.
• Performs data entry into Global.

Production

• Generate, analyze, and post batch tickets for the production floor.
• Analyze batch tickets for shortages and requests purchasing to order materials as needed.
• Provide labels for production.
• Process stock transfers of material for production and updates on delivery dates for purchase orders.

Customer Service

• Provides the best quality experience with courtesy and a professional attitude to maintain customer satisfaction.
• Assists customers via telephone, email, or fax regarding product availability, etc.

General

• Scales trucks in and out.
• Assists and coordinates visitors, including delivery drivers.
• Coordinate approval of invoices for Accounts Payables.
• Assists with timecards of hourly employees.
• Other duties as assigned.

Qualifications

Required:

• 3-5 years of previous experience in customer service, logistics or production planning.

Required Competencies

• Ability to read and comprehend instructions and memos in English; Ability to carry out detailed written and verbal instructions.
• Intermediate knowledge of Word, Excel, and Outlook and the ability and willingness to learn new software applications
• Self-motivated with the ability to handle multiple tasks accurately and meet deadlines in a fast-paced environment
• Ability to build relationships and work well in a team-based environment
• Strong customer orientation

Supervisory Responsibility

None

Work Environment

The physical environment requires the employee to work primarily in an office environment with prolonged periods sitting at a desk and working on a computer.  Occasionally works in warehouse/plant in heat/cold conditions. Frequently required to use personal protective equipment to prevent exposure to hazards. Must be able to lift up to 25 pounds at times. 

Classification/Expected Hours of Employment

This position is a full-time position that is exempt.  Typically works 5 eight-hour days (Monday – Friday) with overtime as required. 

Education and Experience

Must have high school diploma or equivalent; Associates degree preferred.

Disclaimer

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.